We hope you never have to read this policy. We want you to be completely satisfied with your purchase, and if for any reason you are not, we are here to help. We offer a hassle-free return and replacement policy after understanding your reason for dissatisfaction. Please keep the following things in mind.

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• Kindly do not accept the parcel in case the original packaging is damaged or tampered in any manner. 

• You must raise a request to return your order/part of your order within 7 days from the date of delivery of the items to be eligible for an exchange or refund. In case of failure to raise a complaint within 7 days, the return request will not be accepted.

• You can initiate a return request from your order history.

• Any product which has been used or hampered with will not be approved for return.

• If your return is accepted, we will initiate a reverse shipment for the same. Items sent back to us without first requesting a return will not be accepted. Kindly keep the items within the original manufacturer’s packaging in order for the return to be successfully processed.

• You can always contact us for assistance with returns at sales@xtationery.in

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Return scenarios

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Your return request will be accepted under the following conditions:

• You received a defective/damaged product

• You received the wrong products

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Damages and issues

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right. 

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Exchanges

 

The fastest way to ensure you get what you want is to return the item you have, and exchange it

 

Refunds

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• Once the package has been received back at our warehouse, we will perform a Quality check, after which the refund will be initiated within 1-2 business days in your original method of payment.

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Cancellations

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• An order can only be canceled till the time it is dispatched. You can log in to your account and place a cancellation request against your order.

• In case the order has already been shipped, you can still inform us of your wish to cancel the order and we can try to convey the information to the logistics company. However, we do not take responsibility for any delivery attempts made once the item has left our warehouse. In such case, you are requested to refuse the delivery so that the item may be returned to us. 

• Please note that for cancellations of prepaid orders, the refund will be processed once the item has been received back at our facility and has been processed accordingly. In case the item never left our warehouse, the refund will be processed within 1-2 business days.

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